Top 10 Learning Objectives
1.Receive useful tips to drafting professional letters, emails and reports
2.Know when to use which method of communication
3.Choose the appropriate tone in business communication and formality
4.Structure your document to get your message across clearly and succinctly
5.Check your communication for accuracy and clarity
6.Plan your documents and make the most of your available time
7.Adopt thinking techniques to develop a persuasive argument
8.Structure a complex document from the bottom-up
9.Analyse and convince your audience

Who Should Attend?
This course is for experienced salespeople who are managing key accounts. It is important that those attending have already completed professional sales training, as this course is focused on developing relationships and strategies to support existing sales techniques.

About the Programme
The programme focuses on developing a strategy to manage and develop a key account. This leads to looking at the operational processes required to ensure effective account management, so as to achieve good working relationships between both parties

Who Should Attend?
Deal makers at all levels, managers, sellers and buyers.

*This course builds on the foundations of the Spearhead Negotiation Skills course. It is essential that delegates have attended this course, (or a similar programme by another company, in the past 3-5 years). This will allow delegates to fully benefit from the topics covered during this course.

About the Programme
Advanced Negotiation Skills examines ways to enhance your negotiation outcomes, and reviews the latest ideas and techniques in negotiation.

Who Should Attend?
This practical course will allow newly appointed and experienced sales managers the opportunity to develop their skills and manage their sales teams more effectively.

About the Programme

Who Should Attend?
All staff who use the telephone as a tool to sell products or services directly to external customers, and who need to improve and develop their telephone selling techniques.

About the Programme

Who Should Attend?
This course would ideally suit those currently working as a PA (Personal Assistant), or an executive secretary. It would also be beneficial for staff looking for promotion from an administrative role, to a more senior level.

About the Programme

Who Should Attend?
All staff who directly, or indirectly, communicate with internal and external customers, and who need to improve and develop their telephone answering techniques.

About the Programme
This is a course specially designed for people who spend at least 50% of their time on the phone with customers. Poor telephone handling can be very expensive for your company, both in lost image and lost money. Millions of dollars are lost in the Gulf every year because of poor handling of customers by staff on the telephone

Who Should Attend?
Managers and supervisors of staff in customer-facing roles, and those responsible for ensuring that the service level offered to customers is a positive differentiator for their company, which will help increase customer retention.

About the Programme

Who Should Attend?
Managers, supervisors and other personnel who are required to select and recruit new staff as part of their job role.

About the Programme
Those who have responsibility for the selection of individuals know that success rests primarily with the quality of employees. The interview is one of the most important recruitment tools. This programme includes a series of exercises, activities, role plays and presentations, designed to assist delegates in the development of their recruitment skills.

Who Should Attend?
This programme is intended for people new to training, or those without any formal knowledge about the design and delivery of training programmes. The course content focuses on the professional delivery of training to small groups in the workplace, rather than on one-to-one training skills.

About the Programme